Privacy Policy

Viluze (“we,” “us,” or “our”) operates the website https://www.viluze.com/ (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect

When you visit or interact with our Site, we may collect the following types of information:

a. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, password, and other relevant details.
  • Order Information: When you place an order, we collect your billing address, shipping address, phone number, and payment details.
  • Contact Information: When you communicate with us via email, forms, or other channels, we may collect your name, email address, and any other information you provide.

b. Automatically Collected Information

  • Device Information: We automatically collect details such as your IP address, browser type, operating system, and referring URLs.
  • Usage Data: We collect information about how you use our Site, including pages viewed, time spent on pages, and click-through data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. For more information, please see our Cookie Policy.

c. Payment Information

  • Payment information is processed securely through trusted third-party payment processors. We do not store your credit card details on our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To fulfill your orders, process payments, and provide order confirmations.
  • To Improve Our Services: To personalize your experience and optimize our Site’s performance.
  • To Communicate with You: To respond to inquiries, provide customer support, and send transactional communications.
  • For Marketing Purposes: To send promotional offers, newsletters, and updates about new products. You can opt out of marketing communications at any time.
  • To Ensure Security: To protect against fraud, unauthorized access, and other security threats.
  • To Comply with Legal Obligations: To meet legal requirements, including tax, accounting, and regulatory obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties for the following purposes:

  • Service Providers: We may share your information with third-party vendors who help us operate our Site, process payments, and deliver orders.
  • Shipping Partners: Your information is shared with shipping carriers to fulfill your order.
  • Analytics Providers: We use tools like Google Analytics to understand user behavior and improve our services.
  • Legal Compliance: We may disclose your information to comply with legal requirements, enforce our policies, or respond to lawful requests.

4. Your Rights and Choices

a. Access and Correction

You have the right to access, update, and correct inaccuracies in your personal information by logging into your account or contacting us directly.

b. Data Deletion

You may request the deletion of your account and associated personal information. However, some information may be retained to comply with legal obligations.

c. Opt-Out of Marketing

You can unsubscribe from our marketing communications at any time by clicking the “Unsubscribe” link in any email or contacting us at support@viluze.com.

d. Cookies and Tracking Controls

You can modify your browser settings to manage or block cookies. However, some features of our Site may not function properly without cookies.

5. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption of sensitive data during transmission.
  • Regular monitoring of our systems for vulnerabilities.
  • Restricted access to your personal data on a need-to-know basis.

While we take these measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once data is no longer required, we securely delete or anonymize it.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

9. International Transfers

If you are accessing our Site from outside [Insert Your Country], please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those of your jurisdiction.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and the updated version will become effective immediately. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: [support@viluze.com]