Shipping Policy

Thank you for shopping with Viluze! We are committed to delivering your favorite perfumes quickly and efficiently. This Shipping Policy explains how we handle shipping, delivery, and related processes for orders placed on https://www.viluze.com/.

1. Shipping Locations

a. Domestic Shipping

  • We offer shipping across [Insert Your Country or List of Countries].
  • Estimated delivery time: 2-5 business days for most locations.

b. International Shipping

  • We ship to most international destinations. If your country is not listed at checkout, please contact us at support@viluze.com.
  • Estimated delivery time: 7-15 business days, depending on the destination and customs processing.

2. Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If there is a delay in processing your order due to high demand or unforeseen circumstances, we will notify you via email.

3. Shipping Rates

a. Domestic Shipping Rates

  • Standard Shipping: [Insert Cost]
  • Express Shipping: [Insert Cost] – Delivery within 1-2 business days.

b. International Shipping Rates

  • Shipping costs for international orders vary based on destination and package weight. Exact shipping rates will be calculated at checkout.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

4. Free Shipping Policy

  • We offer free standard shipping on domestic orders over $200.
  • For international orders, free shipping may be available on promotional offers or orders exceeding a certain amount. Eligibility will be displayed at checkout.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.
  • You can track your order by clicking on the link provided in the confirmation email or visiting [Order Tracking Page] (if applicable).
  • Please allow up to 24 hours for tracking information to become available after shipping.

6. Delivery Time Estimates

a. Domestic Delivery Estimates

  • Standard Shipping: 2-5 business days.
  • Express Shipping: 1-2 business days.

b. International Delivery Estimates

  • Delivery times vary based on the destination country, typically ranging between 7-15 business days.
  • Delays may occur due to customs inspections, holidays, or unforeseen circumstances.

7. Customs, Duties, and Taxes (International Orders)

  • International orders may be subject to customs fees, import duties, and taxes levied by the destination country.
  • These charges are the responsibility of the customer and are not included in the item price or shipping cost.
  • We recommend checking with your local customs office for further information on applicable charges before placing your order.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery:

  • We will notify you and offer the option to reship the order (additional shipping fees may apply).
  • If you choose not to reship, a refund will be issued minus the original shipping costs.

9. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages marked as “Delivered” by the courier.
  • If you believe your package was stolen or delivered incorrectly, please contact the shipping carrier directly to file a claim.
  • If your package is lost during transit, please contact us at support@viluze.com so we can assist with filing a claim.

10. Order Modifications and Cancellations

  • Once an order is placed, modifications or cancellations may only be possible before the order is processed for shipment.
  • To request changes or cancellations, please contact us immediately at support@viluze.com.
  • If your order has already been shipped, we will be unable to modify or cancel the order.

11. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe:

  • Please allow an additional 5-7 business days during peak seasons or holidays.
  • If the delay persists, contact us at support@viluze.com for assistance.

12. Returns Due to Shipping Issues

If your package is damaged or incorrect upon arrival:

  • Please contact us within 48 hours of receiving your package to report the issue.
  • We will arrange for a replacement or issue a refund as per our Return & Refund Policy.

13. PO Boxes and APO/FPO Addresses

  • We ship to PO Boxes and APO/FPO addresses where applicable. However, delivery times to these addresses may take longer than usual.
  • Express shipping is not available for PO Boxes or APO/FPO addresses.

14. Shipping Promotions and Holiday Delays

  • Promotional offers with discounted or free shipping are available periodically. Details will be announced on our Site during promotions.
  • During peak holiday seasons or promotional periods, processing and delivery times may be extended. We encourage customers to place orders early to avoid delays.

15. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

📧 Email: support@viluze.com